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PHONE, INTERNET
AND FAX ORDERS
Orders may be faxed or submitted via internet 24 hours a day. We
require each order to be placed on a California Door Order Form
to ensure its accuracy.
NO CHANGES
CAN BE MADE ONCE AN ORDER HAS BEEN PLACED.
We read sizes
"Width x Height". Orders may be placed in metric measure. Telephone
orders are READ BACK. Please check sizes and specifications carefully
as this is your confirmation of the order. We do this to make sure
you receive your order correctly. Any mistake that is not corrected
when READ BACK becomes your responsibility. Special instructions
should be clearly communicated, by FAX or Internet form. We always
confirm your fax order via "Fax confirmation notice" or by telephone.
If you do not receive confirmation, please call us. We may have
experienced a transmission problem and need your assistance. Do
not re-fax. Most orders are shipped in 5-10 working days from credit
approval. Prices are subject to change without notice.
CUSTOMER
CREDIT POLICY
· A complete and current credit application must be submitted before
any terms of payment will be authorized. Without a current, signed
credit application sales terms will be CIA (Cash In Advance). Account
terms and credit limit will be established based on credit history,
bank information and anticipated sales volume. All orders for new
customers and inactive accounts will require pre-payment until credit
terms have been established. If orders exceed the established credit
limit, a deposit may be required to offset the difference. Accounts
with a past due balance are subject to a 2% service charge.
· We currently accept Visa, Master Card, American Express and
the Discover Card. Credit Card transactions require a completed
credit card authorization form. This form requires a copy of your
Drivers License and the back of your credit card for signature verification.
This is done for your protection as well as ours.
· A current signed resale card must be on file or sales tax will
be charged.
· California Door will only accept payments through our CHAX program.
CHAX is a computer software program that allows you to fax your
check for payment rather than mailing it. FOR MORE INFORMATION CONTACT
OUR CREDIT DEPARTMENT.
HANDLING
AND FREIGHT POLICY
In an effort to simplify and clarify our charges for freight and
handling, the following policy applies:
1. All shipments
delivered by our trucks will be at NO CHARGE. Our trucks will deliver
to major metropolitan areas and will be shipped at intervals determined
by the volume of orders to be delivered in each market area.
2. All orders will be assessed a standard HANDLING CHARGE of $.50
per item. Each door (a pair of doors counts as 2 items) and drawer
fronts will be counted for the handling charge. This charge will
apply to all orders, whether it is to be will-called, delivered
on our truck or shipped common carrier or UPS. Additional delivery
attempts via our trucks or USP will result in a charge of $50.00
each.
3. All other orders(other than "will-call" at our plant) will be
shipped via common carrier or UPS. Orders will be assessed for packaging
materials required to ship. These orders will be sent freight COLLECT,
F.O.B., Salinas, California.
4. Minimum invoice charge is $25.00.
5. Any damage to outer packaging must be noted and brought to the
attention of the carrier. Save all packaging material in case a
damage claim is to be made.
IMPORTANT
GUIDELINES ABOUT OUR PRODUCTS THAT REQUIRES YOUR SPECIAL ATTENTION
· Because of
its nature, wood will expand and contract. Changes in temperature,
humidity and other conditions produce wood movements. Wood is like
a sponge, even when finished it will pick up moisture and easily
expand in mountain and coastal regions causing wood to warp, twist
or crack. It will dry out and easily shrink in desert regions causing
wood to warp, twist or crack. Consequently, proper precautions must
be taken during storing, handling and finishing operations.
· You may need to perform extra sanding steps when using darker
stains or glazing applications.
· To preserve and enhance the quality and beauty of our unfinished
wood products, we strongly recommend finishing and sealing of doors
in a very timely manner.
· Unfinished wood needs protection from moisture and from extreme
fluctuations in temperature and humidity. Construction sites may
vary in temperature as much as 30 to 50 degrees from day to night,
causing warping, swelling or twisting of unfinished doors within
24 hours. Even finished doors will do the same.
· Before doors are delivered, have all windows and exterior doors
in place and bring the house to occupancy level conditions. Make
sure all new drywall and plaster has had at least 2 weeks to dry.
· Many jobs are finished on site, where doors are not removed from
the cabinet prior to finishing. This causes unfinished top rails
on upper cabinets and unfinished bottom rails on lower cabinets.
This allows moisture to be absorbed through the unfinished portion
of the door, causing swelling, warping and twisting.
California Door Corporation strictly adheres to these recommendations:
· Under no circumstances should unfinished millwork be delivered
to a job or site that is under construction and open to the elements.
· Doors should not be subjected to abnormal heat, cold, extreme
dryness, humid conditions or sudden changes therein.
· The entire door must receive two coats of a good grade finish.
Completely and evenly finish ALL PIECES - front, back, top, bottom,
sides and all cutouts. CALIFORNIA DOOR CORPORATION WILL NOT BE HELD
RESPONSIBLE FOR DAMAGE DUE TO THESE SITUATIOSN. THESE ARE NOT CONSIDERED
A DEFECT.
Limited
Warranty
California Door Corporation manufactures and ships UN-FINISHED wood
products nationwide. ONCE OUR PRODUCTS ARE RECEIVED, IT IS IMPOSSIBLE
FOR US TO MONITOR THE CONDITIONS UNDER WHICH THEY ARE KEPT. We provide
special handling instructions with every order, to minimize any
warping, twisting or cracking due to conditions beyond our control.
Claims on any order or material discrepancies must be made within
three (3) days after receipt of order & prior to HINGING, HANGING
or FINSIHING. Doors will not be returned without prior written approval.
Doors must be returned in their original condition to the offices
of Cal Door for inspection. Any items that has been hinged, hung
or finished, show signs of exposure to moisture, heat or sun, show
signs of job site neglect or is modified in any way shall be deemed
accepted by the buyer and voids any warranty. If or product is handled
in accordance with our recommended guidelines, most problems will
be minimized. Remember, you are dealing with an unfinished wood
product that will warp, twist or crack within twenty-four (24) hours
if not treated or handled properly.
GUARANTEE
Products must be inspected upon receipt. Our guarantee covers the
replacement of doors and drawer fronts in an un-finished state and
in good condition, as originally delivered F.O.B. or factory. Any
variation from our normal construction specifications is not guaranteed,
i.e., reducing the thickness of the panel of frames. A warp or twist
of 3/16" of an inch or less is not considered a defect. A twist
is measured by placing the face of the door against a true plane
surface. Doors are manufactured to the nearest 1/16th of an inch.
California Door Corporation will not be held responsible for delays
caused by factors beyond our control (i.e. obstruction or blockage
of usual routes of transportation, unavoidable accidents, riots,
natural disasters, vehicle shortages, prevention of labor, power
shortages or lack of materials.) There are no other warranties of
any kind expressed or implied.
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