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PHONE, INTERNET AND FAX ORDERS
Orders may be faxed or submitted via internet 24 hours a day.
We require each order to be placed on a California Door Order
Form to ensure its accuracy.
CHANGES CAN BE MADE ONCE AN ORDER HAS BEEN PLACED.
read sizes "Width x Height". Orders may be placed in metric
measure. Telephone orders are READ BACK. Please check sizes
and specifications carefully as this is your confirmation
of the order. We do this to make sure you receive your order
correctly. Any mistake that is not corrected when READ BACK
becomes your responsibility. Special instructions should be
clearly communicated, by FAX or Internet form. We always confirm
your fax order via "Fax confirmation notice" or by telephone.
If you do not receive confirmation, please call us. We may
have experienced a transmission problem and need your assistance.
Do not re-fax. Most orders are shipped in 5-10 working days
from credit approval. Prices are subject to change without
· A complete and current credit application must be submitted
before any terms of payment will be authorized. Without a
current, signed credit application sales terms will be CIA
(Cash In Advance). Account terms and credit limit will be
established based on credit history, bank information and
anticipated sales volume. All orders for new customers and
inactive accounts will require pre-payment until credit terms
have been established. If orders exceed the established credit
limit, a deposit may be required to offset the difference.
Accounts with a past due balance are subject to a 2% service
· We currently accept Visa, Master Card, American Express
and the Discover Card. Credit Card transactions require
a completed credit card authorization form. This form requires
a copy of your Drivers License and the back of your credit
card for signature verification. This is done for your protection
as well as ours.
· A current signed resale card must be on file or sales tax
will be charged.
· California Door will only accept payments through our CHAX
program. CHAX is a computer software program that allows you
to fax your check for payment rather than mailing it. FOR
MORE INFORMATION CONTACT OUR CREDIT DEPARTMENT.
AND FREIGHT POLICY
In an effort to simplify and clarify our charges for freight
and handling, the following policy applies:
All shipments delivered by our trucks will be at NO CHARGE.
Our trucks will deliver to major metropolitan areas and will
be shipped at intervals determined by the volume of orders
to be delivered in each market area.
2. All orders will be assessed a standard HANDLING CHARGE
of $.50 per item. Each door (a pair of doors counts as 2 items)
and drawer fronts will be counted for the handling charge.
This charge will apply to all orders, whether it is to be
will-called, delivered on our truck or shipped common carrier
or UPS. Additional delivery attempts via our trucks or USP
will result in a charge of $50.00 each.
3. All other orders(other than "will-call" at our plant) will
be shipped via common carrier or UPS. Orders will be assessed
for packaging materials required to ship. These orders will
be sent freight COLLECT, F.O.B., Salinas, California.
4. Minimum invoice charge is $25.00.
5. Any damage to outer packaging must be noted and brought
to the attention of the carrier. Save all packaging material
in case a damage claim is to be made.
IMPORTANT GUIDELINES ABOUT OUR PRODUCTS THAT REQUIRES YOUR
· Because of its nature, wood will expand and contract. Changes
in temperature, humidity and other conditions produce wood movements.
Wood is like a sponge, even when finished it will pick up moisture
and easily expand in mountain and coastal regions causing wood to
warp, twist or crack. It will dry out and easily shrink in desert
regions causing wood to warp, twist or crack. Consequently, proper
precautions must be taken during storing, handling and finishing
· You may need to perform extra sanding steps when using darker
stains or glazing applications.
· To preserve and enhance the quality and beauty of our unfinished
wood products, we strongly recommend finishing and sealing
of doors in a very timely manner.
· Unfinished wood needs protection from moisture and from
extreme fluctuations in temperature and humidity. Construction
sites may vary in temperature as much as 30 to 50 degrees
from day to night, causing warping, swelling or twisting of
unfinished doors within 24 hours. Even finished doors will
do the same.
· Before doors are delivered, have all windows and exterior
doors in place and bring the house to occupancy level conditions.
Make sure all new drywall and plaster has had at least 2 weeks
· Many jobs are finished on site, where doors are not removed
from the cabinet prior to finishing. This causes unfinished
top rails on upper cabinets and unfinished bottom rails on
lower cabinets. This allows moisture to be absorbed through
the unfinished portion of the door, causing swelling, warping
California Door Corporation strictly adheres
to these recommendations:
· Under no circumstances should unfinished millwork be delivered
to a job or site that is under construction and open to the
· Doors should not be subjected to abnormal heat, cold, extreme
dryness, humid conditions or sudden changes therein.
· The entire door must receive two coats of a good grade finish.
Completely and evenly finish ALL PIECES - front, back, top,
bottom, sides and all cutouts. CALIFORNIA DOOR CORPORATION
WILL NOT BE HELD RESPONSIBLE FOR DAMAGE DUE TO THESE SITUATIOSN.
THESE ARE NOT CONSIDERED A DEFECT.
California Door Corporation manufactures and ships UN-FINISHED
wood products nationwide. ONCE OUR PRODUCTS ARE RECEIVED,
IT IS IMPOSSIBLE FOR US TO MONITOR THE CONDITIONS UNDER WHICH
THEY ARE KEPT. We provide special handling instructions with
every order, to minimize any warping, twisting or cracking
due to conditions beyond our control. Claims on any order
or material discrepancies must be made within three (3) days
after receipt of order & prior to HINGING, HANGING or FINSIHING.
Doors will not be returned without prior written approval.
Doors must be returned in their original condition to the
offices of Cal Door for inspection. Any items that has been
hinged, hung or finished, show signs of exposure to moisture,
heat or sun, show signs of job site neglect or is modified
in any way shall be deemed accepted by the buyer and voids
any warranty. If or product is handled in accordance with
our recommended guidelines, most problems will be minimized.
Remember, you are dealing with an unfinished wood product
that will warp, twist or crack within twenty-four (24) hours
if not treated or handled properly.
Products must be inspected upon receipt. Our guarantee covers
the replacement of doors and drawer fronts in an un-finished
state and in good condition, as originally delivered F.O.B.
or factory. Any variation from our normal construction specifications
is not guaranteed, i.e., reducing the thickness of the panel
of frames. A warp or twist of 3/16" of an inch or less is
not considered a defect. A twist is measured by placing the
face of the door against a true plane surface. Doors are manufactured
to the nearest 1/16th of an inch. California Door Corporation
will not be held responsible for delays caused by factors
beyond our control (i.e. obstruction or blockage of usual
routes of transportation, unavoidable accidents, riots, natural
disasters, vehicle shortages, prevention of labor, power shortages
or lack of materials.) There are no other warranties of any
kind expressed or implied.