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Terms & Conditions

General Information


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CREDIT TERMS

A complete and current credit application must be submitted before any terms of payment will be authorized.
Without a current, signed credit application sales terms will be CIA (Cash In Advance).
Account terms and credit limit will be established based on credit history, bank information and sales volume.
Open account terms can take up to two weeks to process.
All orders for new customers and inactive accounts will require pre-payment until credit terms have been established.
If orders exceed the established credit limit, a deposit may be required.
A current signed resale card must be on file or sales tax will be charged.
Cal Door & Drawer will only accept payments by fax or email (not regular mail) through our CHAX program.
CHAX is a program that allows you to fax your check for payment rather than mailing it.
FOR MORE INFORMATION CONTACT OUR CREDIT DEPARTMENT.

CREDIT CARD TRANSACTIONS
We currently accept Visa, Master Card, American Express and the Discover Card. Credit
Card transactions require a completed credit card authorization form.
This form requires a copy of your Drivers License and the back of your credit card for signature verification.
This is required for your protection as well as ours. We do not share credit card information with anyone.

THIRD PARTY CREDIT CARD TRANSACTIONS
All required information for standard credit card transactions apply.
An additional authorization form will be required verifying total cost of job prior to production.

CHAX and Credit Card payments must be received prior to doors being shipped

DELIVERY POLICY

In an effort to simplify and clarify our charges for freight and handling, the following policy applies:

Handling:
Handling Charge $.65 per piece.
This charge applies to all orders, whether it is will-call, delivery by our truck, Common Carrier, Fed Ex, On Trac or UPS.

Will-Call:
Will-call orders are to be picked up at our manufacturing facility @ 1800 Abbott Street, Salinas, CA 93901.
Will-call orders are to be picked up from 7:30 am – 3:00 pm, Monday thru Friday.
Orders that were originally scheduled for will-call cannot be changed to delivery on our truck without authorization.

Our Truck:
All shipments delivered on our truck in California will be charged a $50.00 delivery fee.
Arizona and Nevada shipments delivered on our truck will be charged a $75.00 delivery fee.
Our trucks deliver to major metropolitan areas. Shipments are determined by volume of orders in each area.
Customer supplied materials that are picked on our truck:
For material amounts up to 250 feet - $100.00 pick up fee will apply.
For material amounts over 250 feet - $150.00 pick up fee will apply.

Re-Delivery Fee for our Truck:
Re-deliveries will be charged a second delivery fee. This fee will only be charged if he original delivery was unsuccessful between the hours of 7:00 am – 5:00 pm on your delivery date.

Fed Ex, On Trac & UPS:
Orders of 23 pieces or less, or $300.00 or less, are subject to shipment via Fed E, On Trac or UPS.
Customer is responsible for all packaging materials and Fed Ex, On Trac or UPS charges.

Common Carrier:
Orders exceeding 12 pieces are subject to being shipped via Common Carrier and assessed a pallet fee.
Customer is responsible for all packaging materials and freight charges.

Fed Ex, On Trac, UPS & Common Carrier Claims:
Any damage to outer packaging must be noted on the bill of lading and brought to the attention of the carrier.
Take pictures of all damaged exterior packages and keep all packaging material.
Photos of damaged product and packaging are required to file a claim.
Contact your customer service representative immediately and submit all information in order to file a claim.
Do not throw away packaging until claim has been resolved.
Sending us a photo only of a damaged door is insufficient information.
We cannot file a claim unless you have followed the guidelines listed above.
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